Tenant Information

Most forms relating to your tenancy are available for download from our website.

Forms can be emailed, posted or faxed back to our office. Please remember to include signatures where relevant.

Rental Payment
Rental payments can be made via BPAY, money order or cheque. No cash is accepted in the office.

Bond
Within 10 days of the start of your tenancy the bond money is forwarded to the Residential Tenants Authority (RTA). To have the bond refunded at the end of the tenancy our property manager must firstly complete an Exit Condition Report
after all the keys are returned to our office. Any issues that need to be addressed can then be discussed with the property manager.

Connections - Gas, Electricity, Internet & Phone
All costs, deposits and connection arrangements are the tenants' responsibility. There are a few companies that can help you with connection such as : Fast Connect (is a free utility connection service) Phone 1300 661 464 or online @ www.fastconnect.net.au or iSelect Phone 13 89 88 or online @ www.iselect.com.au.

Contact Details
Please notify our agency, preferably by email [email protected], if your contact details change during your tenancy.

Repairs
Any repairs should be reported promptly to our property manager on a Maintenance Request Form which is available online on website under Forms, Maintenance Form or from the office. All repair requests must in writing. Any urgent repairs should be phoned through to the office. See below as what is deemed urgent.

Emergency Repairs
Your lease agreement includes details on who to contact outside business hours in case of emergency repairs. Emergency repairs include:A burst water service or a serious water service leak:

A blocked or broken lavatory system

A gas leak

A dangerous electrical fault

Flooding or serious flood damage

Serious storm, fire or impact damage

A failure or breakdown of the gas, electricity or water supply to the premises

A failure or breakdown of an essential service or appliance on the premises for hot water, cooking, or heating and

A fault/damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure (eg broken stairs).

Some steps you will be asked to undertake include:

Power Loss - Check to see if neighbours have also lost power. If it is apparent only your property is affected, locate your safety switch at the power board, which is usually located either under the house or on an exterior wall. Sometimes in units this is located in a wardrobe or in the garage. Reset the switch if it has tripped. If it trips again it usually means a faulty appliance needs to be isolated by turning all appliances off and individually turning them back on to identify the fault and having the appliance checked by a qualified technician. Any further problems should be reported to the property manager.

Uncontrolled Water Flow - The mains tap is usually located under a black plastic cover on the front footpath and controls water supply to theproperty. Other taps under sinks etc may control flow to certain areas. Units usually have taps identifying each unit on the exterior or in a public area of the building.

Hot Water - Electric - Most storage type hot water systems are heated 'off peak' which means if you run out of hot water it will not reheat until later that night, usually after 9pm. Most storage systems also need to be topped up every 3 to 4 months by pulling a lever on the sideor top of the system until the tank fills and water starts to flow out of the overflow pipe. It is important this is done to ensure optimum hot water supply and to prevent damage to the system.

Hot Water - Gas - Sometimes the pilot light is extinguished or blows out on gas hot water systems. Instructions for re-ignition are usually located on the unit, or in a manual at the premises

Should the emergency happen outside office hours the following tradespeople should be contacted:

Electrical - Platinum Electrical 1300 606 380

Plumbing - Bell Plumbing 3354 3300

Locksmiths - North Brisbane Locksmiths 0419 645 988

Insurance
The Lessors' insurance policy does not provide cover for tenants' possessions. We recommend you insure your contents against theft, damage or loss.

Entry Condition Report
This report is completed by both our office and the ingoing tenant. Our property manager will detail on the report the condition of the premises. If you agree with the report, sign it and return to our office within 3 days of moving into the property. There is provision in the report for you to make any comments you feel are relevant to the condition of the property or areas where you disagree with the comments noted by our property manager.

Routine Inspections
Our office will conduct periodic inspections of your property on behalf of the owner to establish the ongoing condition, maintenance issues or future improvements which may be need to be addressed.

Property Maintenance
As a tenant you are responsible for maintaining the property in the same condition in which it was presented at the start of your tenancy. This includes such areas as garden and lawn maintenance (taking into consideration council water restrictions), keeping both the exterior and interior of the property clean and tidy throughout the duration of the tenancy and parking in designated areas only. Council does not permit parking on footpath areas. Pruning trees and scrubs or new plantings require prior permission.

Excessive Noise
Please keep noise levels to legal limits as regards time and volume. Complaints from neighbouring properties or police reports/actions can result in Breach Notices being served.

Pets
Pets are not allowed without the express permission of the owner. Unauthorised pets constitute a breach of tenancy and may result in a Notice to Leave being served. Any resulting damage may involve a claim for compensation.

Tenant Information

Phone 0488 900 997